Frequently asked questions
Sizing & Fit
Our sizes are based on height. To find your correct size, convert your height into feet. For example, if you are 5'6" (168 cm), we recommend a size 56 abaya. You can also refer to our size guide for more details.
Most of our abayas have a relaxed fit. We also offer a range of custom-made pieces that can be tailored to your preferred size. Additionally, our size guide provides measurements to help you choose the best fit.
If you're between sizes, we recommend sizing down for an ankle-length fit or sizing up for a floor-length look.
Orders
Once your order is shipped, you will receive a tracking number via email (the one used at checkout). You can use this number to track your order.
Orders can only be modified or canceled if the order has not been fulfilled. Please contact our support team as soon as possible to make any changes.
We accept major credit cards, Klarna, PayPal, Apple Pay, and Google Pay.
Product Information
The fabric/material used for each abaya is listed under the product description on our website. You can also contact us for more info.
We try to display our pieces as accurately as possible. However, lighting and screen settings may slightly alter the color.
To maintain the quality and longevity of your abaya, we recommend washing on a low, cold setting and avoiding harsh detergents. Always check the care instructions provided for each item.
Shipping & Returns
We offer worldwide shipping. If you have any specific shipping enquiries, feel free to contact us.
We aim to despatch orders within 48 hours. However, during busy periods, processing times may vary.
Unfortunately, we do not offer free international shipping. As a small business, we are unable to cover shipping costs for international customers.
For detailed information, please refer to our Shipping and Return Policy on our website.
Discounts & Promotions
Yes! We occasionally run discounts and promotions. Sign up for our newsletter to receive exclusive offers and early access to sales.
Yes, we offer gift cards that can be redeemed for store credit.
Restocks & Availability
If an item is out of stock, we recommend signing up for restock notifications (under the product page). Restocks depend on fabric availability and demand.
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
