Terms & Conditions for Custom Made Items

Last Updated: October 29, 2025

Please read these Terms and Conditions carefully before placing an order with us. By purchasing from our store, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Custom-Made Products

All our products are custom-made to order specifically for each customer. Once production begins, we cannot cancel, modify, or accept returns on any custom-made items.

1.1 Production Process

Each piece is handcrafted according to your specifications
Production begins immediately upon order confirmation
Customisation details cannot be altered once production has started

2. No Refunds Policy

Due to the custom nature of our products, all sales are final. We do not offer refunds, exchanges, or cancellations under any circumstances, including but not limited to:

Change of mind
Incorrect size or specifications provided by customer
Delays in delivery
Customer unavailability to receive the package
Customs fees, duties, or taxes
Package held at customs
Customer refusal to pay customs fees
Customer failure to collect the package

2.1 Your Responsibility

By placing an order, you accept full responsibility for:

Providing accurate measurements, specifications, and delivery information
Understanding that customs fees may apply to international orders
Paying any applicable customs duties, taxes, or import fees
Collecting your package from customs or delivery service in a timely manner

3. International Shipping & Customs

3.1 Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, and fees imposed by your country
These charges are the sole responsibility of the customer
We have no control over these charges and cannot predict their amount
Customs policies vary by country, and it is your responsibility to be aware of your country's import regulations

3.2 Customs Delays and Holds

Packages may be held at customs for inspection
Delivery times may be extended due to customs processing
We are not responsible for delays caused by customs clearance

3.3 Refusal to Pay Customs Fees

If you refuse to pay customs fees or fail to collect your package:

No refund will be issued
You will not be reimbursed for the product cost or shipping fees
The package may be returned to us or disposed of by customs authorities
You remain responsible for the full order amount

3.4 Uncollected Packages

If a package is returned to us because you:

Failed to collect it from customs
Refused delivery
Did not pay required customs fees
Provided incorrect address information

Then:

No refund will be issued for the product or shipping costs
You may be charged additional fees for return shipping if applicable
The custom-made item cannot be resold and will be considered your property for which payment has been made

4. Order Accuracy

4.1 Customer Responsibility

You are responsible for ensuring all order details are correct, including:

Product specifications
Measurements
Delivery address (including postal/zip code)
Contact phone number for courier
Email address

4.2 Verification

Please carefully review your order confirmation email. Once production begins, we cannot make changes to your order.

5. Delivery

5.1 Shipping Times

Estimated shipping times are approximate and not guaranteed
We are not responsible for delays caused by shipping carriers, customs, natural disasters, or other events beyond our control

5.2 Failed Delivery Attempts

If delivery fails due to:

Incorrect address provided by customer
Customer unavailability
Refused delivery
Failure to respond to courier communications

No refund will be issued.

6. Quality & Defects

6.1 Manufacturing Defects

While we do not offer refunds, if your item arrives with a genuine manufacturing defect:

Contact us within 48 hours of delivery with photo evidence
We will assess the issue on a case-by-case basis
At our sole discretion, we may offer a repair, replacement, or store credit

6.2 What Is Not Considered a Defect

Minor variations in handmade items
Colour variations due to screen settings or lighting
Changes in preference after receiving the item
Items that do not fit due to incorrect measurements provided by customer

7. Communication & Contact

7.1 Order Updates

We will keep you informed about your order status via email. Please ensure you:

Check your email regularly (including spam/junk folders)
Respond promptly to any requests for information
Monitor tracking information provided

7.2 Courier Contact

If the courier attempts to contact you regarding customs fees or delivery:

You must respond promptly
Failure to respond may result in your package being returned
No refund will be issued for missed communications

8. Customer Acknowledgment

By placing an order, you acknowledge and agree that:

You have read and understood these Terms and Conditions in full
All products are custom-made and non-refundable
You are responsible for all customs fees, duties, and taxes
You will collect your package and pay any required fees promptly
Failure to collect your package or pay customs fees does not entitle you to a refund
All information provided in your order is accurate and complete
You understand that packages held at or returned by customs will not be refunded

9. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for:

Customs fees, duties, or taxes
Delays in shipping or customs clearance
Lost packages after confirmed delivery or customs notification
Consequential or indirect damages
Costs incurred due to failure to collect packages

10. Governing Law

These Terms and Conditions are governed by the laws of England (UK). Any disputes will be subject to the exclusive jurisdiction of the courts in England.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The "Last Updated" date will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Email: sales@baytelhayat.co.uk

By completing a purchase, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

These Terms and Conditions are designed to protect both our business and our customers by clearly outlining expectations and responsibilities. We appreciate your understanding and support of our small business.